f.a.q.
You have questions. wE have answers.
1. What makes bio-cellulose masks different from other sheet masks?
Bio-cellulose masks are made from ultra-thin, natural fibers that adhere like a second skin. This ensures even and effective delivery of active ingredients deep into your skin, providing superior hydration, nourishment, and rejuvenation compared to traditional sheet masks.
2. How often should I use a bio-cellulose mask?
For best results, use 1–2 times per week. You can use it more frequently if your skin needs extra hydration, repair, or soothing care.
3. Can I use a bio-cellulose mask with other skincare products?
Yes, bio-cellulose masks work well as part of your skincare routine. Apply the mask after cleansing and toning and follow up with a moisturizer or serum to lock in the benefits.
4. How long do I leave the mask on?
Leave the mask on for 15–20 minutes to allow the active ingredients to absorb fully. Avoid leaving it on too long, as the mask may start to reabsorb moisture from your skin.
5. Are these masks suitable for sensitive skin?
Yes, bio-cellulose masks are gentle and dermatologist-tested, making them suitable for sensitive skin. The Treg CELL variant is particularly ideal for calming irritation and redness.
6. Can I reuse the mask?
No, bio-cellulose masks are designed for single use to ensure hygiene and effectiveness. Discard the mask after use.
7. What skin concerns can bio-cellulose masks address?
Each mask variant targets specific skin concerns:
STEM CELL: Anti-aging, hydration, and repair.
NK CELL: Rejuvenation, hydration, and soothing.
Treg CELL: Calming, rebalancing, and hydration for sensitive skin.
8. Are bio-cellulose masks environmentally friendly?
Bio-cellulose is a natural, biodegradable material, making it an eco-friendlier choice compared to traditional sheet masks made of synthetic fibers.
9. Can men use these masks?
Absolutely! These masks are suitable for all skin types and genders, offering hydration, repair, and anti-aging benefits for anyone.
10. Can I store the leftover serum from the mask?
Yes, the serum left in the package can be used on your neck, décolletage, or hands. Store any leftover serum in the refrigerator and use it within a few days.
11. Should I rinse my face after using the mask?
No, there’s no need to rinse your face. Gently pat any remaining serum into your skin to maximize the benefits.
12. Can I use the mask before makeup application?
Yes, bio-cellulose masks are great for prepping the skin before makeup. They provide intense hydration and smoothness, creating the perfect base for makeup applications.
13. Are these masks safe during pregnancy or nursing?
Yes, the masks are formulated with gentle, clean ingredients and are free from parabens, artificial fragrances, and harsh chemicals. However, consult your doctor if you have any specific concerns.
14. Do these masks help with acne or blemishes?
While the masks are not specifically formulated for acne treatment, they can help soothe irritation and redness associated with breakouts. The Treg CELL mask is especially beneficial for calming sensitive or stressed skin.
15. How should I store the masks?
Store the masks in a cool, dry place away from direct sunlight. For a refreshing experience, you can refrigerate the mask before use.
16. Can I use more than one type of bio-cellulose mask in my routine?
Yes! You can alternate between the different variants depending on your skin’s needs. For example:
Use the STEM CELL mask for anti-aging benefits.
Use the NK CELL mask for hydration and rejuvenation.
Use the Treg CELL mask for soothing and calming care.
1. What is Hyucell NK CELL Culture Technology Cream?
This is a luxurious cream formulated with Natural Killer (NK) cell culture technology. It rejuvenates and hydrates your skin while targeting signs of aging, such as fine lines, wrinkles, and sagging. Its bioactive ingredients promote cellular repair and regeneration for a healthier, more youthful complexion.
2. How does NK cell culture technology work in this cream?
NK cell culture technology harnesses the regenerative and protective properties of NK cells. These extracts are rich in bioactive molecules that promote skin renewal, reduce inflammation, and enhance hydration, helping to repair damaged skin and maintain a balanced, radiant appearance.
3. Who is this cream suitable for?
This cream is suitable for all skin types, including sensitive skin. It is particularly beneficial for individuals with:
Aging or mature skin.
Dry or dehydrated skin.
Dull or uneven skin tones.
Sensitive or irritated skin needing soothing care.
4. How do I use this cream?
Cleanse: Begin with a clean and toned face.
Apply: Take a small amount of the cream and gently massage it into your skin using upward, circular motions.
Morning & Night: Use it as the final step in your skincare routine, both morning and evening.
5. Can I use this cream alongside other skincare products?
Yes, it works well with serums, ampoules, and other skincare treatments. Apply it as the last step in your routine to seal in the benefits of preceding products.
6. How soon will I see results?
You may notice improved hydration and smoother skin texture after the first few uses. With consistent application, visible reductions in fine lines and enhanced elasticity can typically be observed within 4–6 weeks.
7. Is it safe for sensitive skin?
Yes, the cream is dermatologist-tested and free from harsh chemicals, parabens, and artificial fragrances. Its soothing properties help calm redness and irritation, making it safe for sensitive skin.
8. Does this cream help with fine lines and wrinkles?
Absolutely! The bioactive molecules in NK cell extracts stimulate collagen production and improve skin elasticity, reducing the appearance of fine lines and wrinkles over time.
9. Can I use this cream under makeup?
Yes, the lightweight, fast-absorbing formula makes it an excellent base for makeup application. It hydrates the skin without leaving a greasy residue.
10. Does this cream provide long-lasting hydration?
Yes, it contains hyaluronic acid and ceramides, which deeply hydrate the skin and lock in moisture for extended periods, leaving your skin soft and supple throughout the day.
11. How should I store this cream?
Store it in a cool, dry place away from direct sunlight to maintain its efficacy. For an added cooling sensation, you can refrigerate it.
12. Is this cream cruelty-free?
Yes, the Hyucell NK CELL Culture Technology Cream is cruelty-free and formulated without animal testing.
13. Can this cream be used during pregnancy or nursing?
The cream is made with clean, non-toxic ingredients. However, if you’re pregnant or nursing, consult your healthcare provider to ensure compatibility with your skincare routine.
14. Does this cream have a fragrance?
No, the cream is free from artificial fragrances, making it suitable for sensitive skin and those who prefer unscented products.
15. How long will one jar of this cream last?
With regular use (morning and evening), one jar typically lasts 4–6 weeks, depending on the amount used per application.
16. Can this cream help with redness or irritation?
Yes, the cream has soothing properties that help calm redness and irritation, making it an excellent choice for stressed or sensitive skin.
17. What skin concerns does this cream address?
The Hyucell NK CELL Culture Technology Cream targets:
Fine lines and wrinkles.
Dehydration and dullness.
Loss of elasticity.
Redness and sensitivity.
Skin damage caused by environmental stressors.
1. What are the Hyucell Meso Skin Reboot Ampoules?
These are advanced skincare treatments designed to rejuvenate and repair the skin at the cellular level. The STEM CELL variant focuses on anti-aging, hydration, and regeneration, while the NK CELL variant targets repair, hydration, and calming effects. Both ampoules deliver powerful bioactive ingredients for visible, science-backed results.
2. How do these ampoules work?
The ampoules are formulated with bioactive molecules derived from STEM CELLS or NK CELLS, which stimulate cellular repair, collagen production, and skin regeneration. These ingredients help restore skin vitality, improve elasticity, and provide intense hydration.
3. Who are these ampoules suitable for?
Both ampoules are suitable for all skin types, including sensitive skin. They are ideal for individuals looking to:
Combat signs of aging, such as fine lines and wrinkles.
Improve hydration and reduce dryness.
Repair damage caused by environmental stressors.
Calm irritation and redness (especially the NK variant).
Achieve radiant, glowing skin.
4. How should I use these ampoules?
Cleanse & Tone: Start with a clean and toned face.
Apply: Dispense 2–3 drops onto your fingertips.
Massage: Pat and massage the ampoule gently into your skin, focusing on problem areas.
Follow Up: Seal the benefits with a moisturizer, such as Hyucell NK Cell Culture Cream.
Daily Use: Use morning and evening for optimal results.
5. How often should I use these ampoules?
For best results, use the ampoule twice daily, in the morning and evening, as part of your skincare routine.
6. Can I use both STEM CELL and NK CELL ampoules together?
Yes! You can alternate between the two depending on your skin’s needs. For example:
Use the STEM CELL variant for anti-aging and regeneration.
Use the NK CELL variant for hydration and soothing care.
7. Are these ampoules safe for sensitive skin?
Yes, both ampoules are dermatologist-tested and free from harsh chemicals, parabens, and artificial fragrances. The NK CELL variant is especially suited for calming redness and irritation in sensitive skin.
8. How soon will I see results?
You may notice improved hydration and smoother skin texture within the first few uses. Visible anti-aging benefits, such as reduced fine lines and enhanced elasticity, typically appear after 4–6 weeks of consistent use.
9. Are these ampoules cruelty-free?
Yes, both ampoules are cruelty-free and formulated without animal testing.
10. How long does one ampoule last?
With regular use (2–3 drops twice daily), one ampoule typically lasts 4–6 weeks.
11. Can I use these ampoules during pregnancy or nursing?
Both ampoules are formulated with clean, non-toxic ingredients, making them generally safe. However, consult your healthcare provider to confirm their suitability for your skincare routine.
12. How should I store the ampoules?
Store them in a cool, dry place away from direct sunlight. For a refreshing sensation, you can refrigerate the ampoules.
SPECIFIC QUESTIONS FOR STEM CELL VARIANT
1. What skin concerns does the STEM CELL ampoule address?
The STEM CELL variant targets:
Fine lines, wrinkles, and sagging skin.
Loss of elasticity and firmness.
Dullness and uneven texture.
Environmental damage and dehydration.
2. What makes STEM CELL technology effective?
The STEM CELL ampoule uses stem cell-derived extracts rich in growth factors and peptides. These ingredients activate your skin’s natural repair processes, promoting collagen production and reducing signs of aging.
3. Can this ampoule help with dull or uneven skin tone?
Yes, the STEM CELL ampoule brightens the skin and improves texture, resulting in a radiant and even complexion.
What shipping options are available?
We offer multiple shipping options to suit your needs, including standard, expedited, and express delivery. Shipping times and costs vary based on your location and selected option, which will be displayed at checkout.
2. Do you offer international shipping?
Yes, we ship internationally to many countries. Shipping times and costs depend on your destination and selected shipping method. Please note that international shipments may be subject to customs duties and taxes, which are the customer’s responsibility.
3. How long does delivery take?
Domestic Orders: Standard shipping typically takes 3–7 business days, while expedited shipping options may deliver in 1–3 business days.
International Orders: Delivery times vary depending on your location and customs clearance, but most orders arrive within 7–14 business days.
4. Can I track my order?
Yes, once your order has shipped, you will receive a confirmation email with tracking information. Use this information to track your shipment’s progress.
5. What is your return policy?
Due to the nature of our products, we can only accept returns of unopened items in their original condition. Returns must be initiated within 14 days of delivery. Opened or used items, as well as items requiring refrigeration, are not eligible for return for health and safety reasons.
6. How do I start a return?
To initiate a return, please contact our customer support team at [email address] with your order number and reason for return. Our team will provide instructions for returning your item.
7. Do you offer refunds or exchanges?
Refunds are issued for eligible returns once the returned item is received and inspected. Exchanges are offered if you received a defective or incorrect item. For any issues, please contact us at [email address] or [phone number].
8. Are there additional charges for international orders?
International shipments may be subject to customs duties, taxes, or other fees imposed by your country. These charges are the customer’s responsibility and are not included in the shipping costs at checkout.
9. What if my order arrives damaged or defective?
If your order arrives damaged or defective, please contact our customer support team within 7 days of delivery. Include photos of the damaged item(s) and your order number so we can resolve the issue promptly.
10. Can I cancel or modify my order?
Orders can be canceled or modified within [X hours] of placement by contacting our customer support team. After this window, we may not be able to make changes as the order will already be in processing or shipping.
11. Do you ship to P.O. boxes or APO/FPO addresses?
Yes, we can ship to P.O. boxes and APO/FPO addresses using standard delivery options. Delivery times may vary based on location.
12. Do you offer free shipping?
We periodically offer free shipping promotions for qualifying orders. Check our website or sign up for our newsletter to stay informed about current offers.
13. How can I contact customer support?
You can reach us via email at [email address], by phone at [phone number], or through our online chat feature available on our website. Our support team is available [insert hours of operation] to assist you.
15. Are your products cruelty-free?
Yes, all our products are cruelty-free and are not tested on animals. We are committed to ethical and sustainable practices.
16. How can I stay updated on promotions or new products?
Sign up for our newsletter or follow us on social media to receive updates on new products, exclusive promotions, and more!
No Returns for Opened Products:
Due to the biological and sensitive nature of the products, opened or used items cannot be returned for safety reasons.
This prevents contamination risks and ensures the integrity of products provided to other customers.
Refrigeration Requirements:
Many of these products require strict storage conditions, making it impossible to verify their safety or efficacy once they require controlled environments.
Exceptions for Unopened Products:
Unopened product returns have specific conditions:
They must be returned within a set time frame (e.g., 7 or 14 days from delivery).
The customer must verify they have been stored correctly (e.g., with proof of refrigeration during transit if applicable).
Restocking Fees or Limited Refunds:
Should we consider implementing a restocking fee for returned items to cover handling and disposal costs?
Offer store credit instead of cash refunds if returns are approved.
Damage or Defects:
For products damaged during shipping or defective on arrival, we could offer a replacement or refund after proper verification, such as photo evidence.